Current Vacancies

A4 Casework Officers - Tax Operations (Vacancies advertised to Scottish Government and across Government)

Revenue Scotland is recruiting for Casework Officers to work as part of Revenue Scotland's Tax Operations team.

The Tax Operations team fulfils an important role in Revenue Scotland’s operational process and is the customer facing part of the organisation. The team carries out a variety of tasks from providing assistance to taxpayers and their agents to issuing fixed penalties for returns that have been submitted late and pursuing debt where payment remains outstanding. The team uses information obtained from the Scottish Electronic Tax System (SETS) to prepare each unique case. Team members at all grades require sound judgement skills and must be competent at working with data in order to carry out this work.

Full duties are listed in the advert. These include: dealing with enquiries from taxpayers and agents on the telephone; managing all incoming correspondance; processing repayments,amendments and corrections; assisting with debt management; drafting, preparing and issuing standard taxpayer correspondance; and maintaining databases.

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Last updated: 
16 February 2018

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