Covid-19

Up to date information about Revenue Scotland's ongoing activity to mitigate the impact of the COVID-19 pandemic.

2 July 2020

Revenue Scotland has made some operational changes in response to the COVID-19 pandemic and subsequent government guidance.

Temporary measures have been introduced in order to protect the health and wellbeing of Revenue Scotland staff. These changes align with government guidance of working from home, minimising non-essential travel and social distancing. For more information, see the sections below. All changes will be kept under review in the coming weeks and months.

The Scottish Electronic Tax System (SETS) continues to operate as normal.

Contacting Revenue Scotland

Our telephone Support Desk reopened for service on 1 July; operating revised midweek hours, with experienced staff taking calls and providing support whilst working remotely.

The Support Desk telephone number is: 03000 200 310.
Revised operating hours from 1 July: Monday – Friday, 10:00 – 12:00 and 14:00 – 16:00

Agents with a query who have access to SETS should contact Revenue Scotland through the secure message service online.

For taxpayers or agents with no system access, queries will be dealt with by email:

This page will be regularly updated during the period of the COVID-19 pandemic.

 

Up to date information about Revenue Scotland's ongoing activity to mitigate the impact of the COVID-19 pandemic.

Temporary changes on how to submit LBTT returns.

Temporary changes on how to submit SLfT returns.

Changes to the period in which Additional Dwelling Supplement (ADS) can be reclaimed following introduction of the Coronavirus (Scotland) (No.2) Act 2020.

Temporary changes to payments to Revenue Scotland.