At A Glance (pre-audited figures)
- £962 million total tax revenue
- 99% Tax collection rate
- 0.93% Administrative cost of tax collection
- £3 million secured through compliance activity
- 76% user satisfaction with our service
- Top 10 in the Civil Service People Survey
- 98% of staff have completed 30 hours pro rata of learning and development
- 4.1% median gender pay gap at 31 March 2025
Key highlights from the Annual Report and Accounts
"As I reflect on this year’s performance, it is apparent how far Revenue Scotland has come. Over the years, we have learnt much from our experiences. Our ambition and energy to add value is undiminished. We have always had at our heart the delivery of public service to the people of Scotland. "
Elaine Lorimer, Chief Executive
Corporate Plan 2024-27
April 2024 marked the beginning of our fourth Corporate Plan - Corporate Plan 2024–27. This new plan adapts to changes while building on past successes. It defines our purpose, vision, strategic outcomes and success measures to guide the efficient management of devolved taxes in support of Scotland’s public services.
Operational excellence and efficiency
We collected over £962 million in tax revenue while maintaining administrative costs below 1%.
Our successful implementation of a dynamic hybrid working model through the Futures Project has enhanced operational efficiency and supported staff health and wellbeing.
Outstanding employee satisfaction
In 2024-25, our People Survey results placed us in the top seven Civil Service organisations across all themes, achieving our aim of ranking within the top 25% across the UK.
Digital transformation and future planning
In 2024-25 we began the implementation of the Digital and Data Strategy which supports the Corporate Plan to ensure we achieve our digital vision: ‘To transform the way that people experience and engage with Scotland’s taxes and related public services, by delivering an end-to end digital service which maximises the potential of our data and positions us as a leader in the public administration tax environment’.
Equality, Diversity, and Inclusion (EDI)
We developed an EDI strategy and action plan centred on a unified vision and key deliverables, aligned with our Corporate Plan, Equalities Mainstreaming Report, and People Strategy.
Working with others
In the past year, we have continued to focus on building and strengthening connections between organisations to foster collaboration in tax across the UK. This has supported our work on the introduction of new Scottish taxes including Scottish Aggregates Tax and Visitor Levy.
Public Service Reform
We have held strategic discussions across the public body landscape in Scotland with existing and new stakeholders, to explore shared opportunities.
Who we are
Established in 2015 - Scotland's national tax authority
- A collection cost of less than 1%
- Managing tax approaching £1bn annually
- Working with the Scottish Government and stakeholders to introduce new devolved taxes
- Committed to transparency, accountability in public services
- Known for our positive,inclusive work environment
- Using data to deliver an excellent digital service for taxpayers