Excelling in Delivery
We offer user focused services that are digital by design, and provide value for money, convenience and ease of use for internal and external users.
| Strategy |
Objectives - we will: |
| Service Delivery |
- use technology, data and innovation to develop and enhance our tax collection systems and guidance
- adopt continuous improvement processes to make our services more effective and easier to use
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| Tax Compliance |
- use our statutory powers appropriately to help taxpayers to get to the right tax position
- seek to resolve disputes and pursue non-compliance by using our powers proportionately
- develop options for measuring and addressing any tax receipts shortfall
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| Digital |
- design and deliver systems that are compliant, reliable, efficient and cost effective
- undertake effective management of assets through their lifecycle
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| Data |
- exemplify best practice in the ways we hold and manage data
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| Tax Policy |
- use our expertise in collecting devolved taxes to help shape the development of tax policy and legislation
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| Equalities |
- design and deliver public services that meet the diverse needs of our users
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| Green |
- include environmental impact as a key principle in the design of our service delivery mode
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| Governance |
- meet our obligations as a public body, and embed the management and mitigation of risk in our planning activities and operations
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Investing in our People
We are high performing, outward looking and diverse, provide a great place to work as an employer of choice. Our staff are motivated and engaged, and we invest in their development and health, safety and wellbeing.
| Strategy |
Objectives - we will: |
| Service Delivery |
- ensure our staff have the capability, skills and knowledge to deliver an excellent service
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| Data |
- ensure our staff have the skills and tools required to efficiently access and analyse our data to better inform decision making
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| Equalities |
- take action to expand the diversity of our workforce and promote access to employment for those with protected characteristics
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| People |
- be a trusted, valued and respected tax authority which prioritises capability, skills and knowledge development
- be a high-performing organisation where staff feel trusted, valued, motivated and empowered, creating a culture with work/life balance, health, safety, wellbeing and resilience at the heart
- enhance our use of data to inform our capability and capacity requirements for the delivery of our organisational objectives
- support individuals to have flexible choices on where and when they work
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Reaching Out
We are accessible, collaborative and transparent, keen to learn from others and to share our experiences and expertise.
| Strategy |
Objectives - we will: |
| Service Delivery |
- engage users in the design of our services, maximising the opportunities of technology and drawing on best practice from other service delivery organisation
|
| Tax Compliance |
- help taxpayers to understand and comply with their tax obligations through the services we provide
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| Digital |
- engage regularly and effectively with users to keep them informed, content and productive, enabling them to work collaboratively
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| Data |
- effectively communicate data and analysis to our stakeholders and audiences, including the provision of high quality data and advice to support the Scottish Fiscal Commission in its tax forecasting role and the Scottish Government in the development of tax policy
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| People |
- as a transparent and open organisation, listen to and engage collaboratively with our staff and our stakeholders
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| Communications and Engagement |
- in our communications, provide the audience with the right information in the right tone and style at the right time
- expand the reach of our engagement to diversify our stakeholder base and sharpen our understanding of equalities issues, digital developments and our operating environment
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Looking Ahead
We plan and deliver change and new responsibilities flexibly, on time and within budget. We have a digital mind-set, maximising the use of our data and harnessing new technology to improve our working practices and services.
| Strategy |
Objectives - we will: |
| Tax Policy |
- working with stakeholders, partner organisations and Scottish Government colleagues, use our expertise to design and deliver any new devolved taxes and other revenue raising measures
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| Digital |
- work with others to identify opportunities for sharing IT platforms and management tools to support operational processes
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| Data |
- exploit the potential of Revenue Scotland’s data by linking to other data sources to deliver better policy outcomes
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| Green |
- include environmental impact as a consideration in the design and delivery of any new or changing responsibilities
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| People |
- encourage staff to be active, engaged, responsible learners who own their learning and development
- actively plan ahead for our future workforce and capability needs
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| Communications and Engagement |
- ensure our communications are scalable and capable of being adapted to new responsibilities and audiences
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